Privacy Policy

Last updated: 30/01/2026

This Privacy Policy explains how Mobile Apps Raw Company (“we”, “us”, “our”) collects, uses, shares, and protects your personal data when you use the Mentor mobile application (the “App”).

We are committed to protecting your privacy and processing your data in accordance with applicable laws, including the General Data Protection Regulation (GDPR).

1. Who We Are

• Company: Mobile Apps Raw Company
• Application: Mentor
• Contact: contact@rawmobile.app

2. Data We Collect

2.1 Information You Provide

Depending on how you use the App, we may collect:

• Profile information: name, email address, phone number, birthdate, time zone, language
• Account authentication data (e.g. one‑time passcodes, tokens)
• Messages and conversations you exchange with the App
• Photos, files, audio recordings, or other content you upload
• Contacts, only if you explicitly choose to import them
• Support communications

2.2 Usage and Technical Data

We may automatically collect:

• Device identifiers
• App version, operating system, and device settings
• Time zone and preferred language
• Usage data such as feature interactions, timestamps, and crash logs

3. Device Permissions

Mentor may request the following permissions, only with your explicit consent:

• Camera – to capture photos or videos
• Microphone – to record audio or voice input
• Photos / Files – to upload content
• Contacts – if you choose to import contacts
• Biometrics – for secure authentication (if supported by your device)

You can revoke permissions at any time through your device settings.

4. AI Processing and Media Processing

Mentor uses third-party artificial intelligence providers to generate responses and process user requests made through the App.

When you interact with AI features in the App, certain content may be transmitted to external AI services in order to generate responses. This may include:

• Messages, prompts, and questions you send
• Conversation history necessary to generate relevant responses
• Images, files, or other media you upload
• Voice recordings or audio input that are transcribed into text

This information is transmitted only for the purpose of processing your request and generating a response within the App.

Mentor may send this data to the following AI providers:

• OpenAI
• Anthropic
• Google
• Mistral AI

These providers process the data solely to provide AI functionality and return results to the App.

In addition, voice recordings may be transmitted to third-party transcription services to convert audio into text when you use voice input features.

Photos, files, or other uploaded content may be stored using secure cloud infrastructure providers in order to deliver the requested functionality.

5. How We Use Your Data

We use your data to:

• Provide and operate the App's features
• Personalize your experience
• Process subscriptions and billing
• Authenticate users and secure accounts
• Respond to support requests
• Monitor performance and fix bugs
• Improve and develop the App

We do not use your data for health, medical, or psychological profiling.

When you use AI-powered features of the App, your messages or uploaded content may be transmitted to third-party AI providers in order to generate responses.

6. Legal Bases for Processing (GDPR)

We process personal data based on:

• Your consent
• Performance of a contract (providing the App)
• Compliance with legal obligations
• Our legitimate interests (security, improvement of services)

Where AI processing is involved, personal data is processed based on the user's consent and the performance of the requested service.

7. Sharing of Data

We may share personal data with trusted third-party service providers that help us operate and deliver the App's functionality.

These providers may include:

• Artificial intelligence providers (OpenAI, Anthropic, Google, Mistral AI) used to generate responses
• Cloud hosting and storage providers
• Payment processors used for subscriptions and billing
• Analytics and performance monitoring services
• Messaging and notification service providers
• Audio transcription services used for voice input features

These third-party providers process personal data solely on our behalf and only for the purposes described in this Privacy Policy.

We require our service providers to maintain appropriate security and data protection measures.

We do not sell personal data to third parties.

8. International Data Transfers

Your data may be processed or stored outside your country of residence, including outside the European Union.

When this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent protections.

9. Data Retention

• We retain personal data only for as long as necessary to provide the App and fulfill legal obligations.
• Account data is retained while your account is active.
• Upon account deletion, your data is deleted or anonymized unless retention is required by law.

You may request deletion at any time.

10. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict or object to certain processing
• Request data portability (export)
• Withdraw consent at any time

To exercise your rights, contact us at contact@rawmobile.app. We aim to respond within 30 days.

11. Children's Privacy

• Mentor is not intended for children under the age of 13.
• We do not knowingly collect data from children.
• If such data is discovered, it will be deleted promptly.

12. Security Measures

We implement appropriate technical and organizational measures, including:

• Encrypted communications
• Secure authentication (OTP, tokens)
• Secure local storage where applicable
• Restricted access to personal data

However, no system is completely secure, and we cannot guarantee absolute security.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated through the App or other appropriate means.

14. Contact

For any questions or concerns about this Privacy Policy or your data:

Email: contact@rawmobile.app

By using Mentor, you acknowledge that you have read and understood this Privacy Policy.